About this site
Privacy
The site stores personal information only when you send one of its forms: the request forms or the newsletter sign-up. It does not use analytics, advertising or tracking cookies, and it does not ask you to create an account.
What this site collects, what the request forms store and why, and who can see it.
This page describes how the site works today. We will update it when that changes.
On this page
What does the site collect when you read it?
Reading the site does not create a record about you with us. The site does not use analytics, advertising or tracking cookies.
Like any website, the hosting provider may keep standard server logs, such as network addresses and the pages requested, for security and operations.
The chapter finder on the home page runs in your browser. Your answers are not sent to us or stored.
What do the request forms store?
The forms on the lawyer, student loan, Pro Se Guide and lawyer sign-up pages store what you send. When you submit one, we keep:
- what you typed and chose in the form, including your name, your email address, your state and your answer to "What describes you best?"
- the page the form was on and the page you came from
- campaign tags in the link you followed, if it had any
- a scrambled version of your network address, which we use to limit abuse. The address itself is not stored.
The forms ask about your situation in general terms, such as the kind of debt. They have no free-text box, so please do not send account numbers, Social Security numbers or documents.
Why do we keep it, and who sees it?
We keep each request so that we can contact you about it, and to see which kinds of request people send. The services on those pages are not open yet, and each form says so before you send it.
Requests are stored in our own database. Our team is notified of each new request and keeps a private working copy of the list.
We do not pass your details to a lawyer or to anyone outside our team unless you agree to that later.
We delete a request once we no longer need it to answer you or to see what kinds of request people send.
What about the newsletter form?
The newsletter form on the home page is stored with the other requests, in the same place and with the same details listed above. It asks only for your email address and your answer to "What describes you best?", and it needs your consent.
We use your email only to send you plain-English updates when bankruptcy rules, court fees or student loan options change. You can unsubscribe at any time, and we keep a sign-up until you do.
What about links to other sites?
Our pages link to the official sources behind them, such as the federal courts and government agencies. Those sites have their own privacy practices.
How can you ask about your information?
A contact address for privacy questions, including asking us to delete a request you sent, will be published here.